Our Offices
Abu Dhabi
Sharjah
Ajman
Instant Engagement. 24/7 Support. Smarter Conversations.
At Omnex, we implement intelligent Chatbots and Live Chat solutions that help businesses connect with visitors in real-time, resolve queries faster, and convert leads while you sleep.
Chatbots are AI-powered virtual assistants that can interact with visitors on your website or app automatically, while Live Chat tools allow your team to offer real-time support when human touch is needed.
Together, they create a hybrid customer experience that’s fast, efficient, and always available.
| Benefit | Description |
|---|---|
| ✅ 24/7 Availability | Never miss a lead — even after business hours or across time zones. |
| ✅ Lead Qualification | Collect visitor info, categorize inquiries, and route leads to the right department. |
| ✅ Instant Information | Provide quick answers to FAQs (e.g., VAT registration steps, Free Zone setup process). |
| ✅ Faster Conversions | Reduce bounce rate by engaging users right when they need help. |
| ✅ Human Handoff |
| Service | Description |
|---|---|
| AI Chatbot Development | Custom chatbot trained to understand your business, services, and client journey. |
| Live Chat Integration | Real-time chat setup via tools like Tawk.to, Crisp, Intercom, or HubSpot. |
| Conversational Flows | Tailored scripts that walk users through services (e.g., “How to register a company in UAE”). |
| Multilingual Support | Bots trained in English + Arabic or other preferred languages. |
| CRM & WhatsApp Integration | Sync with your CRM, and connect live chat to WhatsApp for lead nurturing. |
| Analytics & Reports | Track chats, response time, common questions, and conversion triggers. |
“Do I qualify for UAE Corporate Tax?”
“How can I book a free consultation?”
“What’s the difference between Mainland and Free Zone?”
Step-by-step chatbot assistant for business registration
“How long does it take to source machinery?”
Collect buyer requirements instantly via chat form
| Tool | Purpose |
|---|---|
| Tawk.to | Free, reliable live chat with chatbot add-ons |
| HubSpot Chat | Integrated chat with CRM and workflows |
| ManyChat | Messenger and WhatsApp bots |
| Landbot | Visual chatbot builder with complex logic |
| Intercom | Advanced SaaS-style support with onboarding chat |
| KPI | Why It Matters |
|---|---|
| Number of Chats | Understand visitor engagement levels |
| Response Time | Key to lead satisfaction and conversions |
| FAQ Coverage | Which questions are frequently asked? |
| Conversion Rate | % of chats that result in consultations or leads |
| Bot vs. Human Handoffs | Optimize balance between automation and personal service |
| Omnex Advantage | Description |
|---|---|
| Industry-Trained Chatbots | Our bots are built with financial services, consultancy, and B2B leads in mind. |
| Region-Specific Flows | UAE, KSA, UK-specific business logic and compliance answers. |
| Conversion-First Approach | Our goal isn’t just chat — it’s qualified leads. |
| Full Integration | CRM, email, and WhatsApp – all synced seamlessly. |
In today’s fast-paced world, clients expect instant answers and human-like service. Omnex’s Chatbot and Live Chat solutions ensure you’re always one step ahead — without adding more to your team’s workload.
📞 Schedule a demo today and see how conversational tools can elevate your customer experience and lead generation.